FAQ – Spin4Kids

You’ve got questions, we’ve got answers! We’ve pulled together information to answer our most frequently asked questions below.



  • Do I have to register online?

    Yes. We ask all participants to register online. This ensures there is a spot reserved for you at your local Event and is the easiest way for us to provide you with important Event information. By registering online, you also have access to a personal fundraising page and online tools and tips to help you reach your fundraising goals.

  • Is there a registration fee?

    There is no registration fee for Spin4Kids. Participants are expected to fundraise for GoodLife Kids Foundation, with recommended fundraising goals as follows:

    • Teams raise a minimum $1000 (8 participants x $125)
    • Individuals raise a minimum of $125
  • What am I signing on for?

    Each participant will be expected to fundraise and to take part in at least one hour of the event. You may choose to do multiple hours. Please connect with your Event Leader if you want to participate for more than one hour. Anyone taking part for more than one hour is expected to raise a minimum of $125 per hour.

  • Is there a deadline for registering online?

    No. You can register online right up to Event Day. However, we recommend registering early so that you have lots of time to use the online fundraising tools.

  • How do I register?

    Whether you plan to start a Team, join a Team or take part all on your own, you can register online by clicking the REGISTER button under The Main Event and following the on-screen prompts. The registration process should only take about five minutes.

  • I need to cancel my registration - how do I do that?

    Email us at events@goodlifekids.com and we’ll take care of it for you.

    Note: If you have collected cash or cheque donations, please ensure these are turned into your Event Leader prior to Event Day (November 17th). Include all donor contact information on your pledge forms to ensure timely processing of income tax receipts.

  • Who can I contact for help with registration?

    Please email events@goodlifekids.com  for assistance completing your registration.


  • I participated last year, will I be able to access my profile?

    Yes, you can access your profile from our past Events. Please select ‘I have an account’ during registration and enter your username and password. If you’ve forgotten them you can request that they be sent to you by email.

  • Will the current site have my past donors' information and email addresses?

    Yes, if you registered online in the past you can sign up as a returning participant and use your existing profile. This will allow you to access fundraising and donor information from any previous Events.

  • What is my Fundraising Hub?

    Your Fundraising Hub is your unique, online, customizable fundraising centre. It can be accessed by either Individual or Team fundraisers immediately following online registration. It will be ready and waiting to be tailored to you and contains tools for emailing friends and family, tracking donations, adding offline pledges, your team fundraising status and much more.

  • What is my Personal Page?

    It is the online webpage that your supporters will see when they search for you. It highlights an Individual and their fundraising efforts. You will be able to customize content and images on your Personal Page from the Fundraising Hub.

  • What is my Team Page?

    It is an online webpage that highlights a Team and their fundraising efforts. Team Captains are able to customize content and images on their Team Page from their Fundraising Hub. Only the Team Captain has access to make changes to the Team Page.

  • Is there a limit to the number of emails that I can send through my Fundraising Hub to my friends, family and team mates?

    No, there is no limit to the number of emails that can be sent from the Fundraising Hub although, if you are sending to a large group, we recommend sending in batches of 100 or less at a time.

  • Can I upload my address book from Outlook, Hotmail, Gmail or Yahoo?

    Yes, to upload your contact list select the ‘Get Sponsors’ icon under your Fundraising Hub.

    • Click on the address book image (just above and to the right of the ’To’ field). This will open the ‘Add New Contact’ window.
    • Select ‘Import Contacts’
    • Select the email program you want to import from
    • Sign in to your email account
    • Select the contacts you want to import and click next
    • Your contacts will be imported
    • Select the contacts you want to send messages to or click the X to close the address book
  • Who can I contact for help with the website?

    Please email events@goodlifekids.com for website assistance.

Teams & Team Captains

  • What is the role of the Team Captain?

    Your role as a Team Captain is an important one. You have the ability to motivate your team members, get them excited about Spin4Kids and tell them how they are making a positive change in the lives of Canadian kids. You may be responsible for:

    • Acting as a liaison for your Team with the Event Leader
    • Recruiting a team of up to 8 people to participate for a minimum of one hour
    • Have a vision/plan to help your Team raise the suggested minimum $1000
    • Providing the Team with the resources they need, staying organized and tracking fundraising progress
    • Communicating with your Team to ensure they receive all Event information
  • I want to be a Team Captain. What do I do?

    You can register to be a Team Captain by selecting ‘Team Captain’ during your online registration and following the on-screen prompts.

    At any stage of registration, you can go back to update or change your information. Registration only takes a few minutes; however, your session will expire after 20 minutes and you will need to start over again.

  • I registered as an Individual, how do I join a Team or create my own?

    Once you login to your Fundraising Hub select the My Team tab from the left navigation menu. Select either the ‘Join Team’ or ‘Create a Team’ sub-tab and follow the on-screen prompts.

  • I joined the wrong Team, how to I correct this?

    If you joined the wrong Team you please contact events@goodlifekids.com with the details to have this corrected.

  • How many people can be on each Team?

    Teams can be made up of one to a maximum 8 members. If you have more than 8 members you should create additional Teams as needed.

    If you don’t have a full Team of 8 don’t worry. You can connect with your Event Leader to get help recruiting individuals to your team. You can also take part with your smaller Team; however, the Team fundraising goal would still be $1000.

  • Can I register the other members of my Team?

    Yes, participants can register their Team members but only during your own registration. This is done during Step 4-Questions by clicking on the ‘Add Other People’ link on the bottom of the page. Once you have registered your Team members they will receive an email notification asking them to confirm their registration. If your own registration process has been completed you will be unable to register on behalf of your teammates.

  • Does my Team's fundraising total count towards Individual rewards?

    No, only funds donated directly to an Individual will count towards the Individual Fundraising Rewards.

  • What resources are available to participants?

    We have a Participant Guide that contains all the information needed to prepare for the Event and succeed in Fundraising. The guide will be emailed to you when you complete your online registration and is also available to download on The Main Event page.

  • What resources are available to Team Captains?

    The Team Captain Guide contains all the information needed to ensure your Team’s success. The guide is available directly through the Fundraising Hub of all Team Captains.

The Event

  • What type of activities will be part of Spin4Kids?

    All of our events feature indoor cycling. Some will also include other one-hour activities such as BodyPump, Body Jam, BodyAttack, BodyCombat, BodyFlow, Sh’Bam, Zumba, Newbody, BodyStep or BodyShred in any combination. Please refer to the Location Page (coming Summer 2018) for your local Event to see what activities are being offered.

  • Who is my Event Leader and how can I contact them?

    Please refer to the Location Page (coming Summer 2018) for your event to find details specific to your local Event including contact information for your Event Leader.

  • What time am I scheduled to participate?

    Your Event Leader will either connect with you directly or with your Team Captain regarding the Event schedule. Please ensure that you arrive early to check-in.

  • What should I wear and do I need to bring anything with me?

    Secure shoes are key, either running shoes or cycling shoes and fitness attire are recommended. Participants are also encouraged to come in their most creative costumes.

    You should bring:

    • All cash and cheques donations you have collected and completed pledge forms matching the cash and cheque donations you will turn in
    • Water
    • Enthusiasm and energy
  • Will there be food or water available at the event?

    Many Events are able to secure local sponsors to donate bottled water and light snacks. We do recommend bringing your own water bottle or snack.

  • What happens if my event is cancelled because of weather?

    If your Event is cancelled due to weather your Event Leader will do their best to connect with Team Captains and individual participants to advise them of the cancellation. In some cases, an alternate date may be set for your Event. In the event of a cancellation or change in date, you are responsible for turning in any cash, cheques and pledge forms to your Event Leader.

Donations & Fundraising

  • Where does the money raised go?

    GoodLife Kids Foundation raises funds to support national, provincial and local programs that break down barriers to participation in physical activity, helping kids with special needs live healthy, happy, ACTIVE lives. To date GoodLife Kids Foundation has impacted the lives of nearly 250,000 Canadian kids through physical activity opportunities.

    GoodLife Fitness covers 100% of our administrative and operational expenses so that every dollar raised will make the biggest impact on Canadian kids.

  • What are the fundraising requirements?
    • Teams raise a minimum $1000 (8 participants x $125)
    • Individuals raise a minimum of $125
    • Participants taking part for multiple hours are expected to raise a minimum $125 per hour
  • How do I fundraise?

    We’ve got some great tips and ideas for you in the Fundraising section of The Main Event page.

  • Why should I fundraise online?
    • Easily connect with friends and family asking for support
    • Your supporters can make a donation with a credit card
    • Income tax receipts for donations of $20 or more are issued via email immediately after a donation has been made
    • All donations made to you will appear in both your Individual total and your Team’s total
    • Online donations mean you don’t have to collect cash or cheques and your donors are thanked and receive an income tax receipt immediately
  • What are split Team donations?

    These are online donations made directly to a Team and not to a specific team member. The donation is divided equally between any Team members registered at the time the donation was made. For example, a $20 donation to a Team with 4 members would be shown as 4 x $5 donations. The donor would receive one income tax receipt for the full donation amount.

  • Where do I find a pledge form for cash and cheque donations?

    Download a printable pledge form HERE.

  • Can I make a donation to support my own fundraising?

    Yes, all donations are welcome. Please note that personal donation amounts toward your own fundraising total will be deducted from your total in order to determine which Fundraising Level you’ve achieved for our Rewards. This is a requirement of Canada Revenue Agency. (Consider swapping donations with a friend or teammate instead!)

  • Who should cheques be made out to?

    Cheques should be made payable to GoodLife Kids Foundation.

  • What do I do with the cash and cheque donations I collect?

    You have two options when it comes to cash and cheque donations you collect. You can bring these donations and a completed pledge form with you on Event Day. These should be turned in when you check in at the Event. If you have entered any of your cash and cheque donations online, please make sure these are clearly identified as having already been entered or receipted online.

    Alternately, you can enter the cash and cheques online in your Fundraising Hub and pay them in. Check out the next FAQ “Can I add the cash and cheques I’ve collected to my online total” for instructions on how to do this.

  • Can I add the cash and cheque donations I've collected to my online total?

    Yes, fundraisers can add any cash and cheque donations to their online fundraising total using a personal credit card. To do this please take the following steps:

    • Ask your donors to make a cash donation or to make their cheques out to you
    • Log into your Fundraising Hub select the My Fundraising Tab
    • Select Cash and Cheque Donations
    • Select either Donations from a friend, family member or company (may be receipted)
    • Complete the form provided using the donors’ information (complete mailing address, email address, and donation amount)
    • Once you’ve added all your cash and cheque donations, select the ‘Pay In’ link and follow the on-screen prompts
    • Keep the cash and cheques to reimburse you for the charge on your credit card

    By adding cash and cheque donations online and paying them in, your supporters will immediately receive an email with their electronic income tax receipt. The donations will also be added to your online total and count towards reaching early rewards.

  • My donor accidentally made an online donation to the wrong person, can this be corrected?

    Yes, please email the details (your name, your donor’s name, and the donation amount) of the error and the correct information to donations@goodlifekids.com and we’ll correct it for you.

  • Does the Foundation accept Corporate Matching Gifts?

    Many companies offer a Corporate Matching Gift program, matching donations made by an employee to a charity. This offers you a great opportunity to boost your Corporate Team fundraising efforts. As many Matching Gifts donations are not received by GoodLife Kids Foundation from companies until after Spin4Kids has taken place, please take the following steps to ensure we can add the donation amount to your fundraising total and include them for any Reward opportunities you may qualify for.

    • Email donations@goodlifekids.com and provide the following information:
    • Your Name
    • Your Company Name
    • Your event location for Spin4Kids
    • Amount of your donation
    • Amount anticipated from your Company’s Matching Gift program
    • Provide the following GoodLife Kids Foundation details to your Matching Gift program as required:

    GoodLife Kids Foundation

    710 Proudfoot Lane

    London ON N6H 5G5

    Contact: Lisa Burrows, Executive Director


    519-661-0190 ext. 6273

    Registered Charity #89126 2628 RR0001

    • Cheques to be made payable to GoodLife Kids Foundation
    • For more information regarding Corporate Giving please contact lburrows@goodlifekids.com
  • Can I fundraise if I'm not able to take part on Event Day?

    Yes, you may still raise funds for GoodLife Kids Foundation if you can’t take part in the Event. Please ensure you connect with your Event Leader and let them know you will not need a space reserved for you on Event Day.

  • What do I do with money I receive after the Event?

    Any post-Event cash or cheques you collect can be entered and paid-in online through your Fundraising Hub. Alternately, please bring the money and a completed a pledge form to your local GoodLife Fitness Club as soon as possible and they will ensure it gets to GoodLife Kids Foundation.

  • Spin4Kids is over, but I don't see the money I handed in at the event on my online fundraising page yet. Why?

    In the weeks following the event, we process all pledge forms and paperwork that we receive from Event locations across Canada. Verifying all donations takes a few weeks – you should see your donation totals updated by the end of December.

  • How do I change my fundraising goal?

    To edit your personal goal, log into your Fundraising Hub. Select “Fundraising” and then “Click to change goal” – enter a new goal and you are good to go.

    Team Captains can change their Team goal by clicking “Team” and then selecting  “Click to change goal.”

  • I received a notification email that someone donated to me. How do I thank them?

    Don’t reply to that notification email – it will come to GoodLife Kids Foundation.

    To thank your donors, log in to your Fundraising Hub, click “Fundraising” and then “Thank Donors”. Follow the on-screen prompts to send a quick thank you note.


Tax Receipts

About GoodLife Kids Foundation

Couldn't find the answer you were looking for?

Reach Out To:

Tara McGuire

Development & National Event Coordinator

519-661-0190 X 6623