FAQ – Spin4Kids

You’ve got questions, we’ve got answers! We’ve pulled together information to answer our most frequently asked questions below.


General

Registration

  • Do I have to register online?

    Yes. We ask all participants to register online. This ensures there is a spot reserved for you at your local Event and is the easiest way for us to provide you with important Event information. By registering online, you also have access to a personal fundraising page and online tools and tips to help you reach your fundraising goals.

  • Is there a registration fee?

    There is no registration fee for Spin4Kids. Participants are expected to fundraise for GoodLife Kids Foundation, with recommended fundraising goals as follows:

    • Teams raise a minimum of $1,000 (8 participants x $125)
    • Individuals raise a minimum of $125
  • What am I signing up for?

    Each participant will be expected to fundraise and to take part in at least one hour of the event. You may choose to do multiple hours. Please connect with your Event Leader if you want to participate for more than one hour. Anyone taking part for more than one hour is expected to raise a minimum of $125 per hour.

  • Is there a deadline for registering online?

    No. You can register online right up to Event Day. However, we recommend registering early so that you have lots of time to use the online fundraising tools.

  • How do I register?

    Whether you plan to start a team, join a team or take part all on your own, you can register online by clicking the REGISTER button under The Main Event and following the on-screen prompts. The registration process should take less than five minutes.

  • I need to cancel my registration. How do I do that?

    Email us at events@goodlifekids.com and we’ll take care of it for you.

    Note: If you have collected cash or cheque donations, please ensure these are turned into your Event Leader prior to Event Day (November 16). Include all donor contact information on your pledge forms to ensure timely processing of income tax receipts.

  • Who can I contact for help with registration?

    Please email events@goodlifekids.com  for assistance completing your registration.

Website

  • I participated last year. Will I be able to access my profile?

    Unfortunately, no.

    We’ve moved to a new online fundraising platform, which provides more tools to help fundraisers succeed. Your log in data from our old platform will no longer work and you will need to register as a new participant.

    After the 2019 event, you will be able to register as a returning participant for 2020.

  • Will the current platform have my past donors' information and email addresses?

    Unfortunately, no.

    We’ve moved to a new online fundraising platform, which provides more tools to help fundraisers succeed. Your donor history and address book from previous years are no longer available and you will need to set them up again.

  • What is my Participant Centre?

    Your Participant Centre is your unique, online, customizable fundraising centre. It can be accessed by either individual or team fundraisers immediately following online registration. It contains tools for emailing friends and family, tracking donations, adding offline pledges, monitoring your team fundraising status and much more.

  • What is my Personal Page?

    Your Personal Page is the online webpage your supporters will see when they search for you. It highlights you and your fundraising efforts. You can customize content and images on your Personal Page from the Participant Centre.

  • What is my Team Page?

    Your Team Page is an online webpage that highlights your team and your team’s fundraising efforts. Team Captains can customize content and images on the Team Page from their Participant Centre. Only the Team Captain can edit the Team Page.

  • Is there a limit to the number of emails that I can send through my Participant Centre to my friends, family and team mates?

    No, there is no limit.

    If you are emailing a large group, we recommend sending in batches of 100 or less at a time.

  • Can I upload my address book from Outlook, Hotmail, Gmail or Yahoo?

    Yes. To upload your contact list, follow these steps:

    • Select the Address Book tab in the menu bar of your Participant Centre
    • Select the icon below Quickly Add Contacts
    • Select the email program you want to import from
    • Accept the permissions and/or sign in to your email account
    • Select the contacts you want to import and click next
    • Select the email application type from the drop down menu
    • Follow the on-screen instructions to complete the import
  • Who can I contact for help with the website?

    Please email events@goodlifekids.com for website assistance.

Teams & Team Captains

  • What does a Team Captain do?

    Team Captains are important. They motivate team members, get them excited about Spin4Kids and tell them how they are making an impact on kids with special needs. Team Captains may also be responsible for:

    • Acting as a liaison for their team with the Event Leader
    • Recruiting a team of up to 8 people to participate
    • Making plans to help the team raise the suggested minimum of $1,000
    • Providing the team with the resources they need, staying organized and tracking fundraising progress
    • Communicating with the team to ensure they receive all Event information
  • I want to be a Team Captain. What do I do?

    You can register as a Team Captain by selecting ‘Team Captain’ during your online registration and following the on-screen prompts.

  • I registered as an individual. How do I join a team or create my own?

    Once you log in to your Participant Centre, select the Join a Team tab from the menu bar. There are several filters you can use to search for a team to join. Within the search results, click join next to the team you want to be part of.

    To create a team after you have completed your initial registration, you will need to email events@goodlifekids.com.

  • I joined the wrong team. What do I do?

    If you joined the wrong team, please contact events@goodlifekids.com with the details to have this corrected. Please include the team name you want to join, as well as the Team Captain’s name.

  • How many people can be on a team?

    Teams can include a maximum of 8 people. If you have more than 8 people, you should create additional teams as needed.

    If you don’t have a full team, don’t worry! You can contact your Event Leader to get help recruiting individuals, or you can stick with your smaller team. The team fundraising goal will still be $1,000.

     

  • Can I register the other members of my team?

    Yes, participants can register other participants but only during your own registration.

    This prompt will come up during the registration process. Simply follow the on-screen prompts to add as many participants as you want. Once you have registered the other participants, they will receive an email asking them to confirm their registration.

    Please note: The additional participants will not be automatically added to your team. They will need to manually join the team through their Participant Centre.

  • Does my team's fundraising total count towards individual rewards?

    No. Only funds donated directly to an individual will count towards the individual Fundraising Rewards.

  • What resources are available to participants?

    We have a Participant Guide that contains all the information needed to prepare for the Event and succeed in fundraising. The guide is available on The Main Event page.

  • What resources are available to Team Captains?

    The Team Captain Guide contains all the information needed to ensure your team’s success. The guide is available on The Main Event page.

The Event

  • What types of activities will be part of Spin4Kids?

    Please refer to the Location Page for your local Event to see what activities are being offered.

    All of our events feature indoor cycling. Some will also include other one-hour activities such as BodyPump, BodyJam, BodyAttack, BodyCombat, BodyFlow, Sh’Bam, Zumba, Newbody, BodyStep or BodyShred.

  • Who is my Event Leader and how can I contact them?

    Please refer to the Location Page for your local Event for details, including contact information for your Event Leader.

  • What time am I scheduled to participate?

    Your Event Leader will either connect with you directly or with your Team Captain regarding the Event schedule. Please ensure that you arrive early to check in.

  • What should I wear? Do I need to bring anything with me?

    We recommend wearing running or cycling shoes and fitness attire. Teams are also encouraged to coordinate and come in their most creative costumes.

    You should bring:

    • Any cash and cheque donations and completed pledge forms
    • Water
    • Enthusiasm and energy
  • Will there be food or water available at the event?

    Please contact your local Event Leader.

    We recommend bringing your own water bottle or snack just in case.

  • What happens if my event is cancelled?

    If your Event is cancelled, your Event Leader will do their best to connect with Team Captains and participants. In some cases, an alternate date may be set for your Event.

    In the rare event of a cancellation or change in date, you are responsible for turning in any cash, cheques and pledge forms to your Event Leader.

Donations & Fundraising

  • Where does the money raised go?

    GoodLife Kids Foundation raises funds to support national, provincial and local programs that break down barriers to participation in physical activity, helping kids with special needs live healthy, happy active lives. To date, GoodLife Kids Foundation has impacted the lives of over 250,000 Canadian kids through physical activity opportunities.

    GoodLife Fitness covers 100% of our administrative and operational expenses so that every dollar raised will make the biggest impact on Canadian kids.

  • What are the fundraising requirements?
    • Teams raise a minimum of $1.000 (8 participants x $125)
    • Individuals raise a minimum of $125
    • Participants taking part for multiple hours are expected to raise a minimum of $125 per hour
  • How do I fundraise?

    We’ve got some great tips and ideas for you in the Fundraising section of The Main Event page.

  • Why should I fundraise online?

    There are lots of benefits!

    • Easily connect with friends and family to ask for support
    • Supporters can donate with a credit card
    • Income tax receipts for donations of $20 or more are issued via email immediately
    • All donations made to you will appear in both your individual total and your team’s total
    • Online donations mean you don’t have to collect cash or cheques and your donors will receive an immediate thank you email
  • Where do I find a pledge form for cash and cheque donations?

    Download a printable pledge form here.

  • Can I make a donation to support my own fundraising?

    Yes, all donations are welcome!

    Please note donations made by a participant to their own fundraising efforts will be deducted from their total funds to determine eligibility for rewards. This is a requirement of Canada Revenue Agency. Consider swapping donations with a friend or teammate instead!

  • Who should cheques be made out to?

    Cheques should be made payable to GoodLife Kids Foundation.

  • What do I do with the cash and cheque donations I collect?

    You have two options. You can either enter these funds online or bring them with you to the Event.

    Check out the next question for instructions on how to enter funds online through your Participant Centre.

    If you are bringing cash or cheque donations on Event Day, you need a completed pledge form, too.

  • Can I add the cash and cheque donations I've collected to my online total?

    Yes, fundraisers can add cash and cheque donations to their online fundraising total using a personal credit card. Please take the following steps:

    • Ask your donors to make a cash donation or to make their cheques out to you
    • Log into your Participant Centre and select the Offline Pledges tab on the menu bar
    • Complete the form provided using the donors’ information (complete mailing address, email address, and donation amount) and click ‘Add Donor’
    • Repeat this process until you have added all of your cash and cheque donations
    • Once you’ve added all your cash and cheque donations, you can either leave them as pending and turn in the cash and cheques on Event Day or pay them in using your credit card
    • To pay them in using a credit card, select the check box next to the ones you want to pay by credit card and hit the ‘Pay By Credit Card’ button
    • Follow the on-screen prompts to complete your credit card payment
    • Keep the cash and cheques to reimburse yourself for the charge on your credit card

    By adding cash and cheque donations online and paying them in, donors of $20 or more will immediately receive an email with their electronic income tax receipt. The donations will also be added to your online total and count towards reaching rewards.

    Note: You can only add receiptable donations to your online fundraising. Lump sum funds from other activities, such as a bottle drive or silent auction, should be turned in with a completed pledge form on Event Day.

  • My donor accidentally made an online donation to the wrong person. Can this be fixed?

    Yes. Please email the details (your name, your donor’s name, and the donation amount) to donations@goodlifekids.com and we’ll correct it for you.

  • Does GoodLife Kids Foundation accept Corporate Matching Gifts?

    Many companies offer a Corporate Matching Gift program – matching donations made by an employee to a charity. Please take the following steps to ensure these donations are included in your Event fundraising total and eligibility for Fundraising Rewards:

    • Email events@goodlifekids.com and provide the following information
      • Your name
      • Company name
      • Event location
      • Amount anticipated from company’s Matching Gift program

    Cheques are to be payable to GoodLife Kids Foundation

    Registered Charity #89126 2628 RR0001

    *Donations of $20+ with the full name of the donor and a full mailing address are eligible to receive an income tax receipt. If an email address is provided, income tax receipts will be sent electronically.

  • Can I fundraise if I'm not able to take part on Event Day?

    Yes. Please ensure you connect with your Event Leader and let them know you will not need a space reserved for you on Event Day.

  • What do I do with money I receive after the Event?

    Any post-Event cash or cheques you collect can be entered and paid-in online through your Participant Centre. Or, you can bring the cash or cheques and a completed a pledge form to your local GoodLife Fitness Club as soon as possible.

    Funds collected after November 30, 2019 will not be included in the fundraising total used to calculate what rewards you have earned.

  • Spin4Kids is over, but I don't see the money I handed in at the event on my online fundraising page yet. Why?

    In the weeks following the event, we process all pledge forms and paperwork that we receive from Event locations across Canada. Verifying all donations takes a few weeks. You should see your donation totals updated by the end of December.

  • How do I change my fundraising goal?

    To edit your personal goal, follow these steps:

    • Log into your Participant Centre and select the Edit Profile link next to the ‘Hello <your name>’ line
    • Update your goal in the field above the language preference boxes
    • Enter your new goal, scroll to the bottom of the page, and select save

    Team Captains can change their team goal by clicking the Team Page tab in the menu bar and then selecting the Edit Team Profile link next to the ‘Hello <team name>’ line. Then, follow the steps outlined above.

  • I received a notification email that someone donated to me. How do I thank them?

    Don’t reply to that notification email. Replies will go to GoodLife Kids Foundation.

    To thank your donors, log in to your Participant Centre, click “Emails” in the menu bar and then select the email type you wish to send. Follow the on-screen prompts to send a quick thank you note.

Rewards

Tax Receipts

About GoodLife Kids Foundation

Couldn't find the answer you were looking for?

Reach Out To:

Tara McGuire

Development & National Event Coordinator

519-661-0190 X 6623