We want you to understand why we collect your personal information, how the confidentiality of this information is protected, and how you can find out what information concerning you is recorded.
You may withdraw your consent at any time; however, we may not then be able to provide you with our full range of services. We will advise you when you withdraw your consent of the impact that will have on what we are able to provide. For information on withdrawing your consent, please contact our Chief Privacy Officer.
Personal information is information about you as an individual, and includes information that identifies you and that can be used to contact you. This includes such information as your name, e-mail address, mailing address, telephone number, banking information, credit card number, and the like.
Personal Information may also include other types of more technical information such as IP addresses, geolocation, device ID, or browsing history in connection with our Websites, but only when this information can identify you as an individual. Information that is aggregated and cannot be associated with an identifiable individual is not considered to be Personal Information.
GoodLife Kids Foundation collects personal information for the following purposes:
- When you register online for GoodLife Kids Foundation programs, events or fundraising campaigns or enter into a contest.
- To send you updates and information about events that you have registered to participate in.
- To send you enewsletters which you have subscribed to receive.
- To send you a tax receipt when you make a donation.
- To thank you for your participation or donation and to send you information about upcoming events, programs, fundraising campaigns, and contests.
- To draw for and contact winners of our contests.
- Surveys: From time to time, we may ask you to complete surveys that we use for research purposes and which we will use, for example, to improve our products and services and develop new ones. We will collect the information that you provide if you respond, however you are under no obligation to respond to them.
User Generated Content
If you post content (including, without limitation, text, pictures, audios, videos, testimonials, tweets, blog posts or reviews) to online platforms, such as social media or to any publicly available blogs or other publicly available features of our Website, they may be viewed by other users of social media or our Website. By making personal information publicly available on our social media sites or on our Website, you consent to publication by GoodLife Kids Foundation or our service providers and agents.
GoodLife Kids Foundation Website
When you visit our Website, our server logs automatically record statistical information, such as your IP addresses, type of operating system, device type, browser use, time and duration of visit, webpages requested, approximate geographical location (country, province, city), your page views, the time you spent on our site and your clicks and interactions. We also identify categories of visitors to our website by items such as domains and browser types.
GoodLife Kids Foundation does not:
- Collect personal information about you unless you choose to provide it to us.
- Transfer your personal information to third parties for their marketing purposes. Any personally identifiable data about our customers or web site visitors is stored securely.
- Collect personal information about children (under 18 years of age) without the express, positive consent of their parent or guardian.
We will not use or disclose your personal information for any purpose other than those for which it was collected, except with your consent or as required or authorized by law. We do not sell or trade your personal information, swap mailing lists or share donor information with other parties.
GoodLife Kids Foundation uses the services of raisin® – Online & Mobile Fundraising Platform to capture credit card transactions and issue eTax Receipts, employing a process that is approved by Canada Revenue Agency. GoodLife Kids Foundation employs PaySafe to provide payment services. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. GoodLife Kids Foundation also uses DonorPerfect as a relationship managing system capturing all donor/event participant/volunteer information either via raisin® or manual entry. GoodLife Kids Foundation uses Constant Contact as an email delivery system. Emails are only sent to those who have given permission for GLKF to connect with them. For the MOVE by GoodLife Kids Program, Wellness Living is the program management system used to store program participant information and class schedules. The virtual MOVE by GoodLife Kids Program is delivered using Zoom. All program classes are recorded and downloaded for evaluation only. Video would only be shared publicly if permission was granted.
You will not receive marketing e-mail from GoodLife Kids Foundation unless you have consented to receive it. We do not send ‘spam’ (unsolicited marketing email). Also, in every online communication we will afford you the opportunity to elect to not receive further online communications.
Information That is Publicly Available
When you post content to GoodLife Kids Foundation website, some information about your account and your account activity will be provided to other users of GoodLife Kids Foundation website. This may include the date posted information, and your user name. Your user name, not your email address, is displayed to other users when you engage in certain activities on GoodLife Kids Foundation website, such as when you upload content or send messages through this website. Any content that you submit to GoodLife Kids Foundation website may be redistributed through the internet and other media channels, and may be viewed by other users or the general public.
Digital Markers (including cookies)
A digital marker is a resource created by the visitors’ browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the Web site. Examples of digital markers are “cookies” or HTML5 Web storage. Some examples of what digital markers do are as follows:
- they allow a Web site to recognize a previous visit each time the visitor accesses the site;
- they track what information is viewed on a site which helps Web site administrators ensure visitors find what they are looking for.
GoodLife Kids Foundation uses sessional and persistent digital markers on some portions of its Web site. During your on-line visit, your browser exchanges data with GoodLife Kids Foundation’s Web server. The digital markers used do not allow GoodLife Kids Foundation to identify individuals.
We use these cookies or similar technologies to store your preferences, record session information such as information on what pages you access or visit, develop information about your preferences and interests, alert you to areas that we think might be of interest to you when you return to our site, record past activity in order to provide better service when you return to our site, help rotate banner advertising so as to ensure that visitors are not repeatedly sent the same banner ads, and customize content based on your browser type or other information you provide. We may also combine such information with other information that we have collected from you from various sources (eg. in our clubs, through our mobile app, or from social media) in our consumer database. This allows us to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you based on your activities. We also use digital markers/cookies and similar tools, including those placed by our advertising partners, for tailored interest-based advertising purposes.
You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with GoodLife Kids Foundation’s Web site.
If you opt-out of interest-based advertising by a third party, these technologies may still collect data for other purposes, including analytics, and you may still see ads across the Internet, but the ads will not be targeted based on information about you, and may therefore be less relevant to you and your interests.
Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with GoodLife Kids Foundation’s Website.
GoodLife Kids Foundation uses Google Analytics 4 to improve its Web site. When your computer requests a GoodLife Kids Foundation Web page, GoodLife Kids Foundation collects the following types of information for Web analytics:
- the originating IP address;
- the date and time of the request;
- the type of browser used; and
- the page(s) visited.
GoodLife Kids Foundation uses Google Analytics 4 and the information collected is disclosed to Google Inc., an external third-party service provider. Your IP address is anonymized prior to being stored on the service provider’s servers in order to help safeguard your privacy. The information collected is de-personalized by truncating your IP address. No personally identifying information is recorded or provided to Google.
Google Analytics 4 uses “session” and “persistent” cookies; persistent cookies are stored on your computer and expire two years after your last visit to the Web site.
Accuracy and Retention
GoodLife Kids Foundation strives to maintain the accuracy and completeness of your personal information. You may ask us to delete or correct information contained in your file. Any such requests must be made in writing to our Chief Privacy Officer, at the address below. GoodLife Kids Foundation will keep your personal information for as long as it remains necessary for the identified purposes or as required by law, or in accordance with our retention schedules, which may extend beyond the termination of our relationship with you.
GoodLife Kids Foundation has comprehensive security controls to protect against unauthorized access, use, alteration, duplication, destruction or disclosure of your Personal Information. We use safeguards that are appropriate to the sensitivity of the information. Each of our employees is responsible for maintaining the confidentiality and security of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Where necessary, our employees are required to sign agreements to keep your personal information confidential.
In order to fulfill requests for access to information in your file or to answer any questions or address any concerns individuals may have about privacy, GoodLife Kids Foundation has designated a Chief Privacy Officer. In addition to answering inquiries, the Chief Privacy Officer is also responsible for ensuring that the Policy requirements and related procedures are being met.
All inquiries or complaints regarding privacy should be directed in writing to the Chief Privacy Officer by mail or e-mail at the addresses below. We will endeavour to respond to all inquiries within thirty (30) days from the date on which our Chief Privacy Officer has received the inquiry. GoodLife Kids Foundation can refuse access to a file in certain circumstances.